2/22/2022 Topic: Pulse Software shows design sent to Tajima machine pulse_keri40	Hello please submit a ticket for this issue to: https://pulsemicro.freshdesk.com/ We will reach out to our local distributor to help resolve this issue.
2/28/2022 Topic: Lost a custom made font pulse_keri40	Hi, The fonts installed with the software cannot be modified. From the ribbon go to Manage - Fonts and select Open - From and browse to where your custom font is located. After opening the font you can go to File - Save as and resave the font with a different name. Thank you Ker
3/8/2022 Topic: Lost a custom made font pulse_keri40	Hi, We are sorry for your inconvenience. To further troubleshoot I recommend you submit a support ticket so this issue can be investigated further. Thank you Keri
3/8/2022 Topic: DG16 Pulse Stock Designs & Artwork for Download pulse_keri40	Hi, Please reply with the link you tried to download from. Thank you Keri
7/5/2022 Topic: USB Dongle not light up and not detected (DG V16 pulse_keri40	Hi Tommy Please contact Hirsch regarding this issue: care@hic.us 1-800-394-4426 http://help.hic.us USA Thank you Pulse support
7/5/2022 Topic: Barcodes: A Simple Way to Improve Efficiency pulse_keri40	Hi Tommy Please contact Hirsch regarding this issue: care@hic.us 1-800-394-4426 http://help.hic.us USA Thank you Pulse support
7/6/2022 Topic: USB Dongle not light up and not detected (DG V16 pulse_keri40	Hi Tommy, I'm sorry for your inconvenience. I will reach out to your distributor. Thank you Keri
7/6/2022 Topic: USB Dongle not light up and not detected (DG V16 pulse_keri40	Hi Tommy, I have created this ticket: https://helpdesk.pulsesupport.com/a/tickets/74239 Please open the ticket and send your e-mail and phone number. Thank you Keri
12/13/2022 Topic: Script errors on PulseCloud sign in - new computer pulse_keri40	Hi Thanks for reaching out. The spooler should be running in control panel/administrative tools/services. If you are trying to connect a machine but you can't see the machine in the Pulse software, then try stopping the service and start the spooler - support mode in apps menu under Tajima. That may help in case you have a firewall/antivirus blocking the spooler from seeing the machine. If you still can't see the machine I recommend you reach out to your local distributor for software support. Thank you Keri

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