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9 hours ago
Topic:
DG17 Stop Working after install the latest version

Tajima Software
Tajima Software
Administrator
Posts: 549
Hi Rui,
It sounds like it's related to your specific setup and will require further diagnotic testing. Please reach out to your distributor for assistance: https://www.tajimasoftware.com/contact.
1 days ago
Topic:
DG17 Stop Working after install the latest version

RuiMonteiro
RuiMonteiro
Posts: 3
Hi Keith,

Thank you for the advice unfortunately didn't work for me
Regards
1 days ago
Topic:
DG17 Stop Working after install the latest version

keith@wsemerson.com
keith@wsemerson.com
Posts: 21
Installing on the root directory (the C: drive), instead of C:\program files, worked for me...
1 days ago
Topic:
DG17 Stop Working after install the latest version

RuiMonteiro
RuiMonteiro
Posts: 3
Hi,

After install the latest maintenance release 8241 my DG 17 stops working.
I already reinstall it, removed completelly, dont install the spoller and still not working.

When I click on the application nothing happens, I tried also execute as Administrator, but the issue persists.

Some of you already experinced this problem.

Thanks and best regards
Rui
6 days ago
Topic:
New DG17 Training Videos

Tajima Software
Tajima Software
Administrator
Posts: 549
Tajima Software
Tajima Software
Administrator
Posts: 549
Topic: New DG17 Training Videos
Over 80 DG17 tutorials are now available on our YouTube!

Learn how to set your hoop in DG, create custom thread charts, apply a satin script effect, and more!
https://www.youtube.com/@tajimasoftware/playlists

Which tools would you like to see tutorials for next?
20 days ago
Topic:
DG17 No Import Images Icon

Tajima Software
Tajima Software
Administrator
Posts: 549
Tajima Software
Tajima Software
Administrator
Posts: 549
Topic: DG17 No Import Images Icon
Hello 1836C0,
The Import Image tool can be found in two locations:
  • From the top navigation toolbar, select Image, then choose Load.
  • From the left ribbon, hover over the available tools until you see Import True Type. Click and hold to view additional options, including Import Image.
Please note that the Import Image tool is only available in DG17 Creator level and above.
As an alternative, the Autodigitizer tool is available at the Composer level. You can learn more about both the Autodigitizer and Import Image tools using the links below:
If you believe you are on the correct level to access the image tools and still cannot, please let us know which level and version of DG17 you are using. This information can be found by clicking Help in the top toolbar and then selecting About. Your level and version number will appear on the first line of the pop-up window.
edited by Tajima Software on 1/29/2026
21 days ago
Topic:
DG17 No Import Images Icon

1836CO
1836CO
Posts: 1
I only have "Import True Type" for fonts but no "Import Image" in DG17. I have uninstalled and reinstalled. Still no luck. Anyone else having this issue?
21 days ago
Topic:
Trims and locks not working with custom made fonts

Tajima Software
Tajima Software
Administrator
Posts: 549
Hi Keith,
Thank you for the additional details. We’re continuing to investigate the locks/trims behavior on custom fonts, and the steps you shared will help us evaluate this more thoroughly.
We’ll be in touch when we have further updates.
22 days ago
Topic:
Trims and locks not working with custom made fonts

keith@wsemerson.com
keith@wsemerson.com
Posts: 21
Locks and trims in text segments are NOT fixed!!
Convert a text segment to individual segments and see what you get.


WTH ??? SMH
12/8/2025
Topic:
Updated to 16.5.4.7675-trims are missing from dst

Tajima Software
Tajima Software
Administrator
Posts: 549
@TheFinishingTouch this was just an issue with the file name. It has been updated. Thanks for the report.
12/8/2025
Topic:
Updated to 16.5.4.7675-trims are missing from dst

TheFinishingTouch
TheFinishingTouch
Posts: 24
On the website to D/L 7660. When you click on the D/L button it asks if you want to open/save as/save version 7675, NOT 7660. I do NOT want to D/L 7675 again until it is fixed.
12/5/2025
Topic:
Updated to 16.5.4.7675-trims are missing from dst

Tajima Software
Tajima Software
Administrator
Posts: 549
We have taken down build 7675 and restored build 7660 temporarily while we work to fix the trim issue. Apologies for the inconvenience and thanks again for the reports.
12/5/2025
Topic:
DG16 Release 7675 Now Available

Tajima Software
Tajima Software
Administrator
Posts: 549
Tajima Software
Tajima Software
Administrator
Posts: 549
Topic: DG16 Release 7675 Now Available
We have taken down build 7675 and restored build 7660 temporarily while we work to fix the trim issue mentioned above.
12/3/2025
Topic:
Updated to 16.5.4.7675-trims are missing from dst

Guest
I would like to add that it took away the custom hotkeys that I had set up.
12/3/2025
Topic:
Updated to 16.5.4.7675-trims are missing from dst

Luebbers
Luebbers
Posts: 21
Same here. All the set trims are not recognized in the DST files that I send to the machine. This newly digitized files and the previously established working files. Do we (once again) have to go back to a previously working version with every update?
12/2/2025
Topic:
Files grouping colors in new version

Tajima Software
Tajima Software
Administrator
Posts: 549
Thank you for the reports @klbillen. We will reach out via direct message for more information.
12/2/2025
Topic:
Files grouping colors in new version

klbillen
klbillen
Posts: 32
In this new version 16.5.4.7675, I am running Maestro. I am having issues with the thread colors displaying right and changing them.
In the attached image the 2 elements in the Sequence view with the neon green highlight line each of these is multi colors they are not grouped in the file. It shows them all as color 1 and if I try and change anything in any of those segments everything in that block changes instantly to all needle one. I cannot spend the time to keep recoloring all the designs as I set them for production... I changed back to the last Beta version I was running on 16 as it has less glitches and problems than the previous release did for me.
edited by klbillen on 12/2/2025
12/2/2025
Topic:
Print Run sheet is incomplete

klbillen
klbillen
Posts: 32
I upgraded to the new version 16.5.4.7675 I am running Maestro.
I have a design with 12 color stops and when I print I only get 1 page with only 9 color stops of the 12. No matter what I do I cannot get the full 12 colros to print.
12/1/2025
Topic:
Updated to 16.5.4.7675-trims are missing from dst

Tajima Software
Tajima Software
Administrator
Posts: 549
Thank you for the report @TheFinishingTouch we will reach out via direct message with some follow-up questions.
11/29/2025
Topic:
Updated to 16.5.4.7675-trims are missing from dst

TheFinishingTouch
TheFinishingTouch
Posts: 24
minor update on bug complaint: ignores trims between objects that are aprox. ½" apart or less. Recognizes trims between objects farther apart than aprox. ½".




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