9 hours ago
Topic:
View reports will not run
cfmwearablesPosts: 1
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When I try to view any machine reports, I get an error message that says "Could not get the report from the design spooler. Error Code - 5004 | Error getting machine report 2 : 504"
Outputting designs to the machine will work, just not the reports.
If I run the design spooler in support mode, it runs just fine.
I have tried uninstalling everything (including all microsoft SQL items) and reinstalling twice, with the same result.
Any suggestions?
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3 days ago
Topic:
Laser Cut Setting
Tajima SoftwareAdministrator Posts: 533
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Hi Dave,
This issue is still being worked on. We understand it’s been in progress for some time and truly appreciate your continued patience. To help resolve this sooner, we’ll be sending you an early release of the next version of DG17 as soon as the fix is ready.
Please don’t hesitate to reach out if you have any questions in the meantime. We’ll keep you updated as soon as there’s news.
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3 days ago
Topic:
Laser Cut Setting
DavePosts: 9
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Tajima Software wrote:
This issue has not been resolved yet. We appreciate your patience, and our team is continuing to work on a fix. It has been marked as a high priority, and we are aiming to include the fix in an upcoming build. When the next build is released, it will be posted on our website, social channels, and community board.
Is there any update to when the fix for this is going to be released?
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16 days ago
Topic:
Ushuaia program licence transfer/activation
Tajima SoftwareAdministrator Posts: 533
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Hello Igor. For licensing details, please contact your local Ushuaia distributor. If you are unsure who your distributor is, please send us a direct message with your country of residence so we can connect you with the appropriate team.
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25 days ago
Topic:
Ushuaia program licence transfer/activation
Igor LabuzPosts: 1
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Hello, I have the Ushuaia embroidery program on an old computer that is going to be recycled and I urgently need to transfer the licence to a new one. Licence activator when prompted to transfer from old computer tells me that "Only unauthorised sites can receive transferred licences.". What does that mean? Is there any way I can transfer this licence, or maybe get a new one even though this program is really old?
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9/9/2025
Topic:
Capped Ends Setting missing
Tajima SoftwareAdministrator Posts: 533
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Thank you for sharing the photos. They confirm that the Capped Ends setting is missing from its usual location.
The Satin Capped Ends tool is a relatively new feature, which may explain why it is not appearing depending on the version of DG17 you are using. To confirm, please click Help in the top navigation and select About. The version number should read Creator 17.1.1.8241.
If your version number does not match, please download the latest version of DG17 here: https://cloud.tajimasoftware.com/Download
Should the issue persist after updating, please let us know, and we will be happy to assist you further, including coordinating with our support team if needed.
edited by Tajima Software on 9/10/2025
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9/5/2025
Topic:
instability and crash issues
FrancescoPosts: 3
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TheFinishingTouch wrote:
Francesco, I am NOT with Pulse. I am a "user" like you. I have a similarly equipped PC. Here is what I routinely do. #1 Launch Pulse. #2 Open Task Manager (I have it pinned on my task bar). #3 RIGHT CLICK Tajima DG16 (in your case, DG17) in the Task Manager window. #4 Scroll down to "Go to Details". #5 RIGHT CLICK on DG.exe. #6 Scroll down to "Set Priority". Select "HIGH". Your will get a permission popup from Windows 11 confirming whether you wish to change the priority or not. Select "Change Priority". It's remotely possible you may experience some instability if you are running Adobe Photoshop/Illlustrator, CorelDRAW/PhotoPaint, etc. at the same time. Otherwise, there should be no problems. The permission to "Change Priority" will reset when you close Pulse.
Yes, I already have CorelDRAW installed as I use my PC for print graphics. In fact, the CorelDRAW Fusion feature does not work; the error message ‘Unable to start Corel’ appears.
Furthermore, in terms of performance, the software cannot handle more than 32 cores.
When will there be a fix for these issues?
Thank you very much.
Best regards
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9/5/2025
Topic:
Capped Ends Setting missing
tom@inchcreative.comPosts: 2
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I made a Satin stitch segment, double clicked and there is no Capped Ends setting showing. 
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8/30/2025
Topic:
instability and crash issues
TheFinishingTouchPosts: 19
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Francesco, I am NOT with Pulse. I am a "user" like you. I have a similarly equipped PC. Here is what I routinely do. #1 Launch Pulse. #2 Open Task Manager (I have it pinned on my task bar). #3 RIGHT CLICK Tajima DG16 (in your case, DG17) in the Task Manager window. #4 Scroll down to "Go to Details". #5 RIGHT CLICK on DG.exe. #6 Scroll down to "Set Priority". Select "HIGH". Your will get a permission popup from Windows 11 confirming whether you wish to change the priority or not. Select "Change Priority". It's remotely possible you may experience some instability if you are running Adobe Photoshop/Illlustrator, CorelDRAW/PhotoPaint, etc. at the same time. Otherwise, there should be no problems. The permission to "Change Priority" will reset when you close Pulse.
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8/30/2025
Topic:
instability and crash issues
FrancescoPosts: 3
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Good morning,
I am experiencing stability issues with the software. I updated to version dg17 believing that the issues would be resolved, but I am still experiencing the same issues and have encountered new ones as well. In short, the software crashes for no apparent reason. It closes suddenly and randomly, even when all other software is closed and there are no drawings open. I find it closed suddenly, or it closes suddenly when I move the mouse pointer. The same thing happens when I am creating a logo and move it a few millimetres; sometimes it crashes suddenly. The software does not give any error warning, it just closes. When working on complex logos, it takes a long time to generate the points. I have also noticed that when I finish working on some designs and the programme remains open but with no designs loaded, and I open the Windows Task Manager, the running executable ‘DG17.exe’ remains with a lot of memory occupied. It has even happened that 16GB and 22GB of data were loaded into memory even though the software had nothing loaded, but if I close the software, open it again and load even 10 complex logos, it does not saturate the memory in this way. I honestly do not know what is causing this, and, sometimes, although rarely, I have received an error message saying ‘Out of Resources’ and the interface goes haywire, with the interface fonts changing to a ‘Windows 3.11’ style and almost all the buttons and windows disappearing.
I have formatted the PC several times and reinstalled the software several times, but the problem persists. The only improvement is the spooler design, which is faster and more responsive than before.
The PC's hardware requirements are:
Lenovo ThinkStation P920:
2 Intel Xeon Gold 6154 @ 3GHz CPUs (36 cores x 2)
128GB DDR4 RAM
Nvidia P4000 8GB GPU
2TB SSD + 4TB HDD
DVD-RW
TPM 2.0
OS: Windows 11 Pro
DG17 Artist Plus
All updates are installed.
I kindly ask if you could assist me in resolving this issue, thank you.
Francesco
edited by Francesco on 8/30/2025
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8/28/2025
Topic:
Capped Ends Setting missing
Tajima SoftwareAdministrator Posts: 533
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Hi Tom, welcome to the DG community! The Capped End feature works only with satin stitches, so be sure to select a satin segment first. Once selected, double-click the segment and navigate to Satin > Capped Ends in the left menu. If you’re still having trouble, feel free to send us a screen recording of your process so we can take a closer look and help.
3D puff is an advanced technique that takes some practice, but the results are well worth it once you get comfortable. If you’d like to learn more, check out these resources: 3D Puff Tips and Satin Capped Ends.
edited by Tajima Software on 8/28/2025
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8/28/2025
Topic:
Capped Ends Setting missing
tom@inchcreative.comPosts: 2
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New to embroidery and DG17, trying to dive into digitizing. The webinar showed a Capped End setting that seems to be missing from my software. I have Creator, so that should not be the issue. Any help is appreciated.
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8/27/2025
Topic:
Laser Cut Setting
Tajima SoftwareAdministrator Posts: 533
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This issue has not been resolved yet. We appreciate your patience, and our team is continuing to work on a fix. It has been marked as a high priority, and we are aiming to include the fix in an upcoming build. When the next build is released, it will be posted on our website, social channels, and community board.
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8/27/2025
Topic:
Laser Cut Setting
DavePosts: 9
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Has this issue been resolved or is it still being worked on?
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8/14/2025
Topic:
Can't save Files to the Pulse Cloud
CrazyFrogEmbroideryPosts: 1
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Hiya guys I can't seem to save files to the Pulse Cloud .. I am signed into this Forum, but when I go to save a design in Pulse Cloud it
asks for my Username & password again I enter it & it keeps saying ERROR ??
I am using DG16 ...
I look forward to your Reply ...
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8/6/2025
Topic:
fill pattern random
Tajima SoftwareAdministrator Posts: 533
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You’re right, the correct instruction is Click File > Save, not View > Save. Thank you for the correction.
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8/6/2025
Topic:
fill pattern random
mac ryanPosts: 15
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Point 6 Click View>save? must this be CLick File>save?
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8/6/2025
Topic:
fill pattern random
mac ryanPosts: 15
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mac ryan wrote:
random is an fill pattern, but when I go tot Tools/manage/fill paterns, random is disappaers. I want to change some settings in random fill and save them for genearl use. But how must I do this?
Pulse dg 15 maestro
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8/1/2025
Topic:
IMPORT artwork problem
Tajima SoftwareAdministrator Posts: 533
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Hi fancystitchz. The disappearing artwork may be related to the Show Outlines setting. If it’s turned off, vector art can appear to vanish once unselected. The Show Outlines option is highlighted with a red outline in the attached image.
If that doesn’t resolve the issue, please send us a short video of your process so we can take a closer look.
edited by Tajima Software on 8/1/2025
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8/1/2025
Topic:
fill pattern random
Tajima SoftwareAdministrator Posts: 533
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Hi Mac Ryan. If you want to reuse the settings for a Random Fill, you can save them as a Preset. Here’s how:
To create a new preset using Random Fill:
1. Go to Tools > Manage > Presets.
2. Click New in the bottom-left corner of the pop-up.
3. Select Complex Fill from the side panel.
4. Check the box next to Fill Pattern and set it to Random.
5. Adjust any additional settings as needed.
6. Go to the top menu and click File > Save.
To make this preset available in future designs:
1. Go to Tools > Manage > Presets.
2. Make sure Presets is selected.
3. Change the top dropdown from Presets to Preset Sets.
4. Choose Basics, then click Open.
5. Select your newly created presets.
6. Click Save, then close the window.
Please note that once a preset has been created, it will only appear in new designs.
edited by Tajima Software on 8/6/2025
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