Recent messages - Tajima DG by Pulse Community

Home

recent posts
15 hours ago Topic: Bug in the Edit Envelope tool izšuvums.lv Posts: 15	izšuvums.lv Posts: 15 Topic: Bug in the Edit Envelope tool Please tell me, have you been able to reproduce this bug on your side? And will it be fixed?

1 days ago Topic: View reports will not run Tajima Software Administrator Posts: 534	Tajima Software Administrator Posts: 534 Topic: View reports will not run Hello cfmwearables. This error is often related to the Windows user account permissions used by the Pulse Design Spooler service. Please try the following steps: Open the Control Panel. Open Administrative Tools (in Windows 11, search for Windows Tools) and select Services. Locate and open Pulse Design Spooler. Click Stop to stop the service. Select the Log On tab and choose "This account". Enter your Windows username and password. Click OK, then restart the service from the Services window. After restarting the spooler, please try generating the machine report again.

7 days ago Topic: Bug in the Edit Envelope tool izšuvums.lv Posts: 15	izšuvums.lv Posts: 15 Topic: Bug in the Edit Envelope tool It is impossible to use the Edit Envelope tool. All provided deformation shapes where non-corner deformation is offered do not work correctly. First, you can move the nodes marked with a red circle only once. After that, their selection is lost and you can no longer return to and move that node. With corner nodes marked with a green circle everything works perfectly. You can move it, confirm it, generate stitches, and continue moving the node further. Second, when selecting corner nodes, before stitch generation you can see via the outline how the design has been deformed. When selecting non-corner nodes this happens blindly and there is no way to see how the design has deformed at all. And given point one that you can effectively do this only once, it becomes pointless. Which makes it impossible to use this tool at all. The specified deformation shapes, that is anywhere deformation not only of the corners is offered, all have this bug. Also, Undo works incorrectly in Edit Envelope mode. It does not return the deformation to its original state. Instead it ruins the entire design and scatters elements into some kind of chaos. Meaning that if you decide to deform elements with Edit Envelope, you must do it with perfect precision, otherwise returning to the original state is impossible. Or you have to make a backup of the elements, which is rather silly. Please fix this in the upcoming updates. Otherwise this tool is essentially unfit for use.

8 days ago Topic: View reports will not run cfmwearables Posts: 1	cfmwearables Posts: 1 Topic: View reports will not run When I try to view any machine reports, I get an error message that says "Could not get the report from the design spooler. Error Code - 5004 \| Error getting machine report 2 : 504" Outputting designs to the machine will work, just not the reports. If I run the design spooler in support mode, it runs just fine. I have tried uninstalling everything (including all microsoft SQL items) and reinstalling twice, with the same result. Any suggestions?

11 days ago Topic: Laser Cut Setting Tajima Software Administrator Posts: 534	Tajima Software Administrator Posts: 534 Topic: Laser Cut Setting Hi Dave, This issue is still being worked on. We understand it’s been in progress for some time and truly appreciate your continued patience. To help resolve this sooner, we’ll be sending you an early release of the next version of DG17 as soon as the fix is ready. Please don’t hesitate to reach out if you have any questions in the meantime. We’ll keep you updated as soon as there’s news.

11 days ago Topic: Laser Cut Setting Dave Posts: 9	Dave Posts: 9 Topic: Laser Cut Setting Tajima Software wrote: This issue has not been resolved yet. We appreciate your patience, and our team is continuing to work on a fix. It has been marked as a high priority, and we are aiming to include the fix in an upcoming build. When the next build is released, it will be posted on our website, social channels, and community board. Is there any update to when the fix for this is going to be released?

24 days ago Topic: Ushuaia program licence transfer/activation Tajima Software Administrator Posts: 534	Tajima Software Administrator Posts: 534 Topic: Ushuaia program licence transfer/activation Hello Igor. For licensing details, please contact your local Ushuaia distributor. If you are unsure who your distributor is, please send us a direct message with your country of residence so we can connect you with the appropriate team.

9/14/2025 Topic: Ushuaia program licence transfer/activation Igor Labuz Posts: 1	Igor Labuz Posts: 1 Topic: Ushuaia program licence transfer/activation Hello, I have the Ushuaia embroidery program on an old computer that is going to be recycled and I urgently need to transfer the licence to a new one. Licence activator when prompted to transfer from old computer tells me that "Only unauthorised sites can receive transferred licences.". What does that mean? Is there any way I can transfer this licence, or maybe get a new one even though this program is really old?

9/9/2025 Topic: Capped Ends Setting missing Tajima Software Administrator Posts: 534	Tajima Software Administrator Posts: 534 Topic: Capped Ends Setting missing Thank you for sharing the photos. They confirm that the Capped Ends setting is missing from its usual location. The Satin Capped Ends tool is a relatively new feature, which may explain why it is not appearing depending on the version of DG17 you are using. To confirm, please click Help in the top navigation and select About. The version number should read Creator 17.1.1.8241. If your version number does not match, please download the latest version of DG17 here: https://cloud.tajimasoftware.com/Download Should the issue persist after updating, please let us know, and we will be happy to assist you further, including coordinating with our support team if needed. edited by Tajima Software on 9/10/2025

9/5/2025 Topic: instability and crash issues Francesco Posts: 3	Francesco Posts: 3 Topic: instability and crash issues TheFinishingTouch wrote: Francesco, I am NOT with Pulse. I am a "user" like you. I have a similarly equipped PC. Here is what I routinely do. #1 Launch Pulse. #2 Open Task Manager (I have it pinned on my task bar). #3 RIGHT CLICK Tajima DG16 (in your case, DG17) in the Task Manager window. #4 Scroll down to "Go to Details". #5 RIGHT CLICK on DG.exe. #6 Scroll down to "Set Priority". Select "HIGH". Your will get a permission popup from Windows 11 confirming whether you wish to change the priority or not. Select "Change Priority". It's remotely possible you may experience some instability if you are running Adobe Photoshop/Illlustrator, CorelDRAW/PhotoPaint, etc. at the same time. Otherwise, there should be no problems. The permission to "Change Priority" will reset when you close Pulse. Yes, I already have CorelDRAW installed as I use my PC for print graphics. In fact, the CorelDRAW Fusion feature does not work; the error message ‘Unable to start Corel’ appears. Furthermore, in terms of performance, the software cannot handle more than 32 cores. When will there be a fix for these issues? Thank you very much. Best regards

9/5/2025 Topic: Capped Ends Setting missing tom@inchcreative.com Posts: 2	tom@inchcreative.com Posts: 2 Topic: Capped Ends Setting missing I made a Satin stitch segment, double clicked and there is no Capped Ends setting showing.

8/30/2025 Topic: instability and crash issues TheFinishingTouch Posts: 19	TheFinishingTouch Posts: 19 Topic: instability and crash issues Francesco, I am NOT with Pulse. I am a "user" like you. I have a similarly equipped PC. Here is what I routinely do. #1 Launch Pulse. #2 Open Task Manager (I have it pinned on my task bar). #3 RIGHT CLICK Tajima DG16 (in your case, DG17) in the Task Manager window. #4 Scroll down to "Go to Details". #5 RIGHT CLICK on DG.exe. #6 Scroll down to "Set Priority". Select "HIGH". Your will get a permission popup from Windows 11 confirming whether you wish to change the priority or not. Select "Change Priority". It's remotely possible you may experience some instability if you are running Adobe Photoshop/Illlustrator, CorelDRAW/PhotoPaint, etc. at the same time. Otherwise, there should be no problems. The permission to "Change Priority" will reset when you close Pulse.

8/30/2025 Topic: instability and crash issues Francesco Posts: 3	Francesco Posts: 3 Topic: instability and crash issues Good morning, I am experiencing stability issues with the software. I updated to version dg17 believing that the issues would be resolved, but I am still experiencing the same issues and have encountered new ones as well. In short, the software crashes for no apparent reason. It closes suddenly and randomly, even when all other software is closed and there are no drawings open. I find it closed suddenly, or it closes suddenly when I move the mouse pointer. The same thing happens when I am creating a logo and move it a few millimetres; sometimes it crashes suddenly. The software does not give any error warning, it just closes. When working on complex logos, it takes a long time to generate the points. I have also noticed that when I finish working on some designs and the programme remains open but with no designs loaded, and I open the Windows Task Manager, the running executable ‘DG17.exe’ remains with a lot of memory occupied. It has even happened that 16GB and 22GB of data were loaded into memory even though the software had nothing loaded, but if I close the software, open it again and load even 10 complex logos, it does not saturate the memory in this way. I honestly do not know what is causing this, and, sometimes, although rarely, I have received an error message saying ‘Out of Resources’ and the interface goes haywire, with the interface fonts changing to a ‘Windows 3.11’ style and almost all the buttons and windows disappearing. I have formatted the PC several times and reinstalled the software several times, but the problem persists. The only improvement is the spooler design, which is faster and more responsive than before. The PC's hardware requirements are: Lenovo ThinkStation P920: 2 Intel Xeon Gold 6154 @ 3GHz CPUs (36 cores x 2) 128GB DDR4 RAM Nvidia P4000 8GB GPU 2TB SSD + 4TB HDD DVD-RW TPM 2.0 OS: Windows 11 Pro DG17 Artist Plus All updates are installed. I kindly ask if you could assist me in resolving this issue, thank you. Francesco edited by Francesco on 8/30/2025

8/28/2025 Topic: Capped Ends Setting missing Tajima Software Administrator Posts: 534	Tajima Software Administrator Posts: 534 Topic: Capped Ends Setting missing Hi Tom, welcome to the DG community! The Capped End feature works only with satin stitches, so be sure to select a satin segment first. Once selected, double-click the segment and navigate to Satin > Capped Ends in the left menu. If you’re still having trouble, feel free to send us a screen recording of your process so we can take a closer look and help. 3D puff is an advanced technique that takes some practice, but the results are well worth it once you get comfortable. If you’d like to learn more, check out these resources: 3D Puff Tips and Satin Capped Ends. edited by Tajima Software on 8/28/2025

8/28/2025 Topic: Capped Ends Setting missing tom@inchcreative.com Posts: 2	tom@inchcreative.com Posts: 2 Topic: Capped Ends Setting missing New to embroidery and DG17, trying to dive into digitizing. The webinar showed a Capped End setting that seems to be missing from my software. I have Creator, so that should not be the issue. Any help is appreciated.

8/27/2025 Topic: Laser Cut Setting Tajima Software Administrator Posts: 534	Tajima Software Administrator Posts: 534 Topic: Laser Cut Setting This issue has not been resolved yet. We appreciate your patience, and our team is continuing to work on a fix. It has been marked as a high priority, and we are aiming to include the fix in an upcoming build. When the next build is released, it will be posted on our website, social channels, and community board.

8/27/2025 Topic: Laser Cut Setting Dave Posts: 9	Dave Posts: 9 Topic: Laser Cut Setting Has this issue been resolved or is it still being worked on?

8/14/2025 Topic: Can't save Files to the Pulse Cloud CrazyFrogEmbroidery Posts: 1	CrazyFrogEmbroidery Posts: 1 Topic: Can't save Files to the Pulse Cloud Hiya guys I can't seem to save files to the Pulse Cloud .. I am signed into this Forum, but when I go to save a design in Pulse Cloud it asks for my Username & password again I enter it & it keeps saying ERROR ?? I am using DG16 ... I look forward to your Reply ...

8/6/2025 Topic: fill pattern random Tajima Software Administrator Posts: 534	Tajima Software Administrator Posts: 534 Topic: fill pattern random You’re right, the correct instruction is Click File > Save, not View > Save. Thank you for the correction.

8/6/2025 Topic: fill pattern random mac ryan Posts: 15	mac ryan Posts: 15 Topic: fill pattern random Point 6 Click View>save? must this be CLick File>save?

Tajima DG by Pulse Community

Home

recent posts