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42 min ago Topic: DG17 Training Videos on YouTube Tajima Software Administrator Posts: 508	Tajima Software Administrator Posts: 508 Topic: DG17 Training Videos on YouTube We have started to release playlists of training videos for DG17. The focus of these videos will be the Creator level. The first playlist about Editing Tools can be found here: https://www.youtube.com/watch?v=uY9U1AIBMrI&list=PLL1atNjzg3PiLSB8WT7P0-MNLiJZOQRj7

1 days ago Topic: Laser Cut Setting Tajima Software Administrator Posts: 508	Tajima Software Administrator Posts: 508 Topic: Laser Cut Setting Hi Dave, thanks for your patience. We’ve confirmed a bug in the Laser Cut Velocity setting. A fix is scheduled for an upcoming release a few months out.

1 days ago Topic: Laser Cut Setting Dave Posts: 4	Dave Posts: 4 Topic: Laser Cut Setting Good morning. Any updates on this?

5 days ago Topic: Windows not displaying Thumbnails kelvyn Posts: 4	kelvyn Posts: 4 Topic: Windows not displaying Thumbnails pulse_keri40 wrote: Hi Kelvyn, In the Windows search type in system information. Please the Windows information. Thank you Keri

5 days ago Topic: Windows not displaying Thumbnails pulse_keri40 Posts: 11	pulse_keri40 Posts: 11 Topic: Windows not displaying Thumbnails Hi Kelvyn, In the Windows search type in system information. Please the Windows information. Thank you Keri

6 days ago Topic: IMPORT artwork problem Tajima Software Administrator Posts: 508	Tajima Software Administrator Posts: 508 Topic: IMPORT artwork problem TheFinishingTouch wrote: I am on a Win11 Pro (24H2) PC. I have Pulse DG16.5.2.7640 Maestro. I have CorelDRAW2019 and Adobe Illustrator CS2. I am unable to get any cdr or ai design imported into DG. Hello TheFinishingTouch. Currently, DG's vector import tool does not support the latest Adobe Illustrator and CorelDRAW file formats. To import your designs, please follow one of these two methods: Open your design in Adobe Illustrator or CorelDRAW, select your artwork, and copy it using Ctrl + C. Then, open your DG project and paste it using Ctrl + V. Alternatively, save your file in a supported version format. DG currently supports Adobe Illustrator file versions 3 and 8. You can adjust the file version by selecting the desired version from the Version dropdown menu after clicking Save As.

8 days ago Topic: Windows not displaying Thumbnails kelvyn Posts: 4	kelvyn Posts: 4 Topic: Windows not displaying Thumbnails I did all that and the problem continues

8 days ago Topic: Windows not displaying Thumbnails kelvyn Posts: 4	kelvyn Posts: 4 Topic: Windows not displaying Thumbnails Tajima Software wrote: Hi Kelvyn, To enable icon previews in Windows 10, please follow these steps: Open File Explorer. In the top menu, click the View tab. Click Options, then select Change folder and search options. In the window that appears, go to the View tab. Uncheck Always show icons, never thumbnails. Click Apply, then OK. Once those settings are applied, proceed with the following in DG17: Open DG17. Select Tools from the toolbar. Click User Settings, then navigate to Environment. Ensure that both Generate icons when necessary and Save generated icons are enabled.

8 days ago Topic: IMPORT artwork problem TheFinishingTouch Posts: 18	TheFinishingTouch Posts: 18 Topic: IMPORT artwork problem I am on a Win11 Pro (24H2) PC. I have Pulse DG16.5.2.7640 Maestro. I have CorelDRAW2019 and Adobe Illustrator CS2. I am unable to get any cdr or ai design imported into DG.

9 days ago Topic: Windows not displaying Thumbnails Tajima Software Administrator Posts: 508	Tajima Software Administrator Posts: 508 Topic: Windows not displaying Thumbnails Hi Kelvyn, To enable icon previews in Windows 10, please follow these steps: Open File Explorer. In the top menu, click the View tab. Click Options, then select Change folder and search options. In the window that appears, go to the View tab. Uncheck Always show icons, never thumbnails. Click Apply, then OK. Once those settings are applied, proceed with the following in DG17: Open DG17. Select Tools from the toolbar. Click User Settings, then navigate to Environment. Ensure that both Generate icons when necessary and Save generated icons are enabled.

13 days ago Topic: Windows not displaying Thumbnails kelvyn Posts: 4	kelvyn Posts: 4 Topic: Windows not displaying Thumbnails Hello! My problem is that the PXF and DST icons aren't displaying. How can I solve this please? I have Windows 10, DG17.

13 days ago Topic: Lock Stitches gbfilako@aol.com Posts: 1	gbfilako@aol.com Posts: 1 Topic: Lock Stitches i am getting a lock stitch at center and than the head moves and starts the job! Any idea why and how to remove! I can not see it in the DG16 layout!

25 days ago Topic: DG16 Stop Command issue TheFinishingTouch Posts: 18	TheFinishingTouch Posts: 18 Topic: DG16 Stop Command issue I believe I may be experiencing something similar with the STOP command. When I digitize a design and want it to stop (say for example I'm putting solvy on the portion of the design already sewn), the TEHX's I have do not stop. They change thread color, make ONE STITCH, and then change to the next color and proceed sewing (which throws the colors off, since the machine was supposed to stop while I did something) and then, sew the segment that only got one stitch. Am I doing something wrong in my digitizing? Is a setting on all my TEHX's wrong? I have DG16.5.3.7660 Maestro. edited by TheFinishingTouch on 4/19/2025

4/14/2025 Topic: Laser Cut Setting Dave Posts: 4	Dave Posts: 4 Topic: Laser Cut Setting Tajima Software wrote: @Dave Thank you for the report. We have identified the issue and are investigating further. Thank you.

4/14/2025 Topic: Laser Cut Setting Tajima Software Administrator Posts: 508	Tajima Software Administrator Posts: 508 Topic: Laser Cut Setting @Dave Thank you for the report. We have identified the issue and are investigating further.

4/10/2025 Topic: Laser Cut Setting Dave Posts: 4	Dave Posts: 4 Topic: Laser Cut Setting Tajima Software wrote: @Dave which specific setting are you having an issue with? Please let us know and we will investigate. It is the laser velocity. It is always changing back to 1.00 cm/s

4/10/2025 Topic: Laser Cut Setting Tajima Software Administrator Posts: 508	Tajima Software Administrator Posts: 508 Topic: Laser Cut Setting @Dave which specific setting are you having an issue with? Please let us know and we will investigate.

4/7/2025 Topic: Laser Cut Setting Dave Posts: 4	Dave Posts: 4 Topic: Laser Cut Setting I am working on Tajima DG17 and I am having an issue with the laser cut setting. No matter what I do, the setting will always change back to 1 instead of the value I set. Even if I change the 1 to a 20, close the file and then reopen it, it goes back to one. Is this a bug in the program?

3/27/2025 Topic: Multiple Tools Missing TheFinishingTouch Posts: 18	TheFinishingTouch Posts: 18 Topic: Multiple Tools Missing We don't have 14, but in 16 under the "TOOL" tab there are "User Settings", "Customize Tools" and "Restore Default Workspace". Under the "VIEW" tab there is "Toolbars and Docking Windows". Perhaps 14 has something similar. You could check there to see if something inadvertently got shut off.

3/26/2025 Topic: Multiple Tools Missing boiler Posts: 1	boiler Posts: 1 Topic: Multiple Tools Missing I am attempting to remove overlapping stitches and am missing the EXCLUDE tool, along with several others. Working in Pulse 14. Any suggestions?

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