pulse_keri

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4/20/2018 Topic: Tajima DG 15.1.52.62.79 cant opens old pxf-s pulse_keri Administrator	HI Fenix, The error means the file was last saved in a pirated version of the software. There is no way to recover those PXF files. Thank you Keri
4/23/2018 Topic: Draw Fision not works pulse_keri Administrator	To clarify the latest release of DG15 draw fusion should work with Corel Draw 2017. Please try the following: 1. exit DG15 2. browse to C:\ProgramData\Tajima\DGML By Pulse\15 3. open a file called pmlcfg.ini 4. Under 'workstation context' add the following line: corelmaxversion=2017 5. save the pmlcfg.ini file 6. Start DG15 and try to activate draw fusion Thank you Keri
4/30/2018 Topic: name stacking in DG15 pulse_keri Administrator	Here are steps on name stacking: 1. create one line of text 2. copy and paste that text to equal the number of names 3. Make each line a separate color 4. right click and modify each line of text 5. Setup the machine to stop between color changes Thank you Keri
5/2/2018 Topic: name stacking in DG15 pulse_keri Administrator	Hi, For name stacking without inserting color changes, follow the steps above and eliminate step 3. Thank you Keri
5/4/2018 Topic: DG 15 Librarian Issues pulse_keri Administrator	Hi Charles, We are sorry for the delay. We were able to locate your information. I have replied to Garson with details on how to access the database. Thank you Keri
6/18/2018 Topic: Modifying Older Files pulse_keri Administrator	Hello, As soon as your design is complete you need to save the file as PXF. If you create the design and save the file as DST the design is automatically converted to a stitch file. If you open the DST and re-save as a PXF the design will still be in stitch segments. Thank you Keri
6/18/2019 Topic: Hirsc Design Collection & Pulse Design Organizer pulse_keri Administrator	Hi, Unfortunately that program was not compatible with Windows 7. Thank you Keri
6/25/2020 Topic: How do I lock the font size, alignment on DG 15? pulse_keri Administrator	Hello, Please let us know what version of 15 - you can find this under help - about. Secondly, please reply with an example pxf file and explain what text and font you are changing in order to see the issue. Thank you Keri
8/24/2020 Topic: Networking TFMX machine pulse_keri Administrator	Hello, In order for DG to network to the machine it has to communicate through one network card. So if you have two network cards you would have to disable the one that is not connected to the TFMX machine. You can network the TFMX machine through a router without internet access. Please let us know if you have further questions. Thank you Keri
3/23/2022 Topic: Lost a custom made font pulse_keri Administrator	Hi, To correct this issue please to open your font and access Fonts Properties. In there, you should change the name of his Font and save it. The name in the Font properties is the name that this Font has in the list. It's different then the Font file name so that it does not conflict. Thank you
2/7/2023 Topic: KEY IS INVALID ! PLEASE HELP! pulse_keri Administrator	Hello, Your device is licensed for version 10 Mosaic. We currently support the current version and two previous versions. We support version 16, 15 and 14. Please let me know where you are located so I can provide you with the correct distributor contact information. Thank you Keri
3/6/2023 Topic: DXF Files pulse_keri Administrator	Hi Rich, Please reply with the version of DG you are using. Thank you Keri edited by pulse_keri on 3/6/2023
3/7/2023 Topic: DXF Files pulse_keri Administrator	Hi Rich, We currently support reading DXF files in Illustrator 2023 and 2022. Please find attached a DXF file. Please try to read on your illustrator system and let us know. Thank you Keri
3/17/2023 Topic: Connect updated Corel pulse_keri Administrator	Hi, Please follow these steps: Uninstall the following redistributables: ** Microsoft C++ 2015-2022 Redistributable (x86 & x64) - v.14.32.31326.0 · Uninstall CorelDRAW · Reboot · Reinstall Visual C++ 2022 Redistributable (both x86 and x64) from these links: https://aka.ms/vs/17/release/vc_redist.x86.exe https://aka.ms/vs/17/release/vc_redist.x64.exe · reboot · Reinstall Corel Thank you Keri edited by pulse_keri on 3/17/2023
3/21/2023 Topic: Elements View for different Designs pulse_keri Administrator	Hi, Elements are accessible for a new design and an existing design. I don't understand your second question. Can you please explain? Thank you Keri
3/28/2023 Topic: DXF Files pulse_keri Administrator	Hi Rich We are currently in the process of testing a beta version. This beta will fix the issue where DXF files created in DG do not open in Illustrator. Once the beta is available I will send it to you. Thank you Keri Rich wrote: Hi Again, You can forget about the above I now realize that the above operation is wrong for DXF files, I think however that the way you are doing DXF files are stupid because you cannot use existing PXF design files instead you have to digitize it all again with the applique cutter tooll which doubles the work, why is it done like this ? Another question, is there anyway to import a DXF or SVG file into Pulse ?
2 hours ago Topic: Keeps Asking To Connect Security Device pulse_keri Administrator	Hi, We are sorry for your inconvenience. Here are two recommendations: 1) Make sure your hard disk does not go to sleep 2) make sure all Windows updates are up to date If the issue persists please let us know. In that case please reply with : OS version DG Version (including build number) Power settings Thank you Keri edited by pulse_keri on 11/21/2024

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