8/27/2025 Topic: Laser Cut Setting Tajima Software Administrator	This issue has not been resolved yet. We appreciate your patience, and our team is continuing to work on a fix. It has been marked as a high priority, and we are aiming to include the fix in an upcoming build. When the next build is released, it will be posted on our website, social channels, and community board.
8/28/2025 Topic: Capped Ends Setting missing Tajima Software Administrator	Hi Tom, welcome to the DG community! The Capped End feature works only with satin stitches, so be sure to select a satin segment first. Once selected, double-click the segment and navigate to Satin > Capped Ends in the left menu. If you’re still having trouble, feel free to send us a screen recording of your process so we can take a closer look and help. 3D puff is an advanced technique that takes some practice, but the results are well worth it once you get comfortable. If you’d like to learn more, check out these resources: 3D Puff Tips and Satin Capped Ends. edited by Tajima Software on 8/28/2025
9/9/2025 Topic: Capped Ends Setting missing Tajima Software Administrator	Thank you for sharing the photos. They confirm that the Capped Ends setting is missing from its usual location. The Satin Capped Ends tool is a relatively new feature, which may explain why it is not appearing depending on the version of DG17 you are using. To confirm, please click Help in the top navigation and select About. The version number should read Creator 17.1.1.8241. If your version number does not match, please download the latest version of DG17 here: https://cloud.tajimasoftware.com/Download Should the issue persist after updating, please let us know, and we will be happy to assist you further, including coordinating with our support team if needed. edited by Tajima Software on 9/10/2025
9/23/2025 Topic: Ushuaia program licence transfer/activation Tajima Software Administrator	Hello Igor. For licensing details, please contact your local Ushuaia distributor. If you are unsure who your distributor is, please send us a direct message with your country of residence so we can connect you with the appropriate team.
10/6/2025 Topic: Laser Cut Setting Tajima Software Administrator	Hi Dave, This issue is still being worked on. We understand it’s been in progress for some time and truly appreciate your continued patience. To help resolve this sooner, we’ll be sending you an early release of the next version of DG17 as soon as the fix is ready. Please don’t hesitate to reach out if you have any questions in the meantime. We’ll keep you updated as soon as there’s news.
10/16/2025 Topic: View reports will not run Tajima Software Administrator	Hello cfmwearables. This error is often related to the Windows user account permissions used by the Pulse Design Spooler service. Please try the following steps: Open the Control Panel. Open Administrative Tools (in Windows 11, search for Windows Tools) and select Services. Locate and open Pulse Design Spooler. Click Stop to stop the service. Select the Log On tab and choose "This account". Enter your Windows username and password. Click OK, then restart the service from the Services window. After restarting the spooler, please try generating the machine report again.
10/20/2025 Topic: Bug in the Edit Envelope tool Tajima Software Administrator	Hello izšuvums.lv. Thank you for bringing this to our attention. We’ve confirmed that this behavior affects the Envelope tool when multiple segments are selected, and our development team is looking into it further. While we work on a fix, grouping the segments before applying an envelope should give you the expected results.
29 days ago Topic: Pick Color Tajima Software Administrator	Thank you for the request izšuvums.lv. We will move it forward.
16 days ago Topic: Laser Cut Setting Tajima Software Administrator	Good morning Dave. Our development team is still working on the fix for the Laser Cut Velocity issue. It remains on our active list of priorities, though we don’t have a confirmed release timeline yet. We truly appreciate your continued patience, and we’ll notify you as soon as the update becomes available.
16 days ago Topic: separação de segmentos Tajima Software Administrator	Olá, Fabio. Pode separar partes de um segmento após dividi-lo usando a ferramenta Breakup do DG16. Para usar essa ferramenta, selecione qualquer segmento que tenha sido dividido em duas ou mais partes e pressione Ctrl+K ou clique com o botão direito do rato no segmento e escolha Shape > Breakup.
6 days ago Topic: SecurityKey broken Tajima Software Administrator	Hello loloesteban. Please reach out to your local distributor for security device support: https://www.tajimasoftware.com/contact.
1 days ago Topic: DG16 Release 7675 Now Available Tajima Software Administrator	New Update Now Available Download the latest version today: https://cloud.tajimasoftware.com/Download The newest DG16 release brings practical upgrades to improve stitch quality and streamline your daily workflow. Release highlights include: Autodigitizing Improvements The Autodigitizer Wizard now produces cleaner satin columns with improved results in narrow areas such as lettering. The satin width range has also been expanded, allowing widths as small as 1.0 mm on the Automatic Segments page. Navigate to File > New > Autodigitizer to see the improvements for yourself. New Remove Islands Tool When enabled, the software will stitch over these tiny gaps, so the fill appears smooth and uninterrupted. A new Remove Islands option will appear in the Auto tab after updating. Faster Multi Line Text Adjustments You can now add or remove lines directly inside any multi line text segment, making lettering edits quicker and more flexible. Updated Fonts and Kerning Tools A new Script 2 New font has been added, several script fonts have been improved, and the updated kerning tools provide more control when building or adjusting custom fonts.

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