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cfmwearables
cfmwearables
Posts: 1


20 days ago
cfmwearables
cfmwearables
Posts: 1
When I try to view any machine reports, I get an error message that says "Could not get the report from the design spooler. Error Code - 5004 | Error getting machine report 2 : 504"

Outputting designs to the machine will work, just not the reports.


If I run the design spooler in support mode, it runs just fine.
I have tried uninstalling everything (including all microsoft SQL items) and reinstalling twice, with the same result.

Any suggestions?
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Tajima Software
Tajima Software
Administrator
Posts: 536


13 days ago
Tajima Software
Tajima Software
Administrator
Posts: 536
Hello cfmwearables. This error is often related to the Windows user account permissions used by the Pulse Design Spooler service. Please try the following steps:

  • Open the Control Panel.
  • Open Administrative Tools (in Windows 11, search for Windows Tools) and select Services.
  • Locate and open Pulse Design Spooler.
  • Click Stop to stop the service.
  • Select the Log On tab and choose "This account".
  • Enter your Windows username and password.
  • Click OK, then restart the service from the Services window.

  • After restarting the spooler, please try generating the machine report again.
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