8/23/2016 Topic: The same value UNDERLAY - different denstity pulse_keri Administrator	Hello, Thank you for providing more detail on the issue. I have confirmed it and have submitted this to developers. Thank you Keri
9/14/2016 Topic: underlay works and doesn't pulse_keri Administrator	Hello, What version is your software? You can find this under help - about. Thank you Keri
9/14/2016 Topic: error message when I try to open files pulse_keri Administrator	Hello, Was the file originally created on your system? Thank you Keri
9/20/2016 Topic: error message when I try to open files pulse_keri Administrator	Please contact your distributor regarding this error. Thank you
9/23/2016 Topic: Windows 10 pulse_keri Administrator	Hi Gary, Yes version 14 is compatible with Windows 10. Thank you Keri
9/30/2016 Topic: Quick Name Express pulse_keri Administrator	Hi, I recommend you open the DG15 users guide and look up Quick Name Express. There is detailed information in the document that explains how ti works. Thank you Keri
11/17/2016 Topic: Fonts Lost pulse_keri Administrator	Hello, We are sorry for your inconvenience. This version should have restored any missing fonts. Can you please contact Hirsch and open a ticket? This way we can further investigate the issue. You should supply your device number and list any fonts that you are missing. Thank you.
4/6/2017 Topic: DG15 Maintenance Release V6273 Is Now Available! pulse_keri Administrator	Hi, We are sorry for your inconvenience. As a work around you can use 'file' menu - 'save as' - change 'save in' location to a: drive and change file type to 'DST'. In the mean time we will look into this. Thank you Keri
4/10/2017 Topic: underlay works and doesn't pulse_keri Administrator	Hello, I looked at the file and found changing the direction of the stitches generated the underlay. I will however submit this issue to our developers for review. Thank you Keri
5/18/2017 Topic: Tatami automatic segmentation will appear short ne pulse_keri Administrator	Hello Robert, Please contact your local distributor regarding this issue. There are many different reasons that could affect the sewout of a pattern, on the software side this could be related to a heavy density setting or the sewout could be related to issue on the machine side. I would recommend you give your distributor detailed information on the problem and they will be happy to assist you. Thank you Keri
7/10/2017 Topic: CAN A PEN BE USED INSTEAD OF MOUSE? pulse_keri Administrator	Hello Axionesti, The pasted segment should be positioned in the same location. Please reply with the version of D15 you are using and we will look into this. Thank you Keri
9/8/2017 Topic: Tail Script pulse_keri Administrator	Hi, I would recommend you use the Tail Script font and there are special characters that generate different tails. Thank you Keri
11/30/2017 Topic: Center Points pulse_keri Administrator	Hello, Yes under 'segment' from the toolbar menu and Set Design Start/End. Thank you
12/14/2017 Topic: DG15 Maintenance Release V6279 Is Now Available! pulse_keri Administrator	Hi Keith, Thank you for reporting these issues. In order to investigate please post the issues in this forum: http://dgcommunity.pulsemicro.com/forum7-bug-reports.aspx We will need step by step instructions on how to reproduce each problem. Please attach any necessary files. Thank you Keri
12/14/2017 Topic: Closest Point Connection pulse_keri Administrator	Hi, Please attach the file you are working with. Thank you Keri
3/5/2018 Topic: Thread Change pulse_keri Administrator	Hi, That is correct a DST design can only have up to 15 colors. One of the reasons for this is a head on a machine can have up to 15 needle colors. If you load a DST that has more then 15 color changes in the software then the colors will repeat starting with needle 1 for the sixteenth segment and so on. Thank you Keri edited by pulse_keri on 3/5/2018 edited by pulse_keri on 3/5/2018
3/22/2018 Topic: DG 15 Librarian Issues pulse_keri Administrator	Hi Charles, We are sorry for your inconvenience. I'm in contact with your distributor and someone will contact you as soon as possible. Thank you Keri
4/6/2018 Topic: Draw Fision not works pulse_keri Administrator	Hi, DG15 Draw fusion is currently supported for Corel Draw X7. Unfortunately we don't support Corel 2017. Thank you Keri
4/6/2018 Topic: POF File pulse_keri Administrator	Hi, We no longer support the POF file format. We are sorry for your inconvenience. Thank you Keri
4/20/2018 Topic: Too small text box pulse_keri Administrator	Hi Fenix, I will submit this feature request to our developers. Thank you Keri

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