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rcarl Posts: 2
5/30/2019
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DG16 since the last update each time I try to clear the design queue my software shuts down.
DG16 illustrator extreme v16.0.0.7035
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0
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ThreadDesignsLLC Posts: 3
7/24/2019
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I'm not convinced it's the individual files.....
The crashing is very random but usually occurs after multiple quick edits and long software calculating pauses. The screen freezes while calculating and if you continue to attempt to make edits during the pause...it will crash. I find that if you wait for the program to finish the calculating freeze, the screen will release and you can then resume editing. If the operating system processing speed and RAM is less than optimal (under 32GB) the crashing occurs more frequently. This problem did not occur before the most current software update.
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+2
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Derya Zer Posts: 23
7/25/2019
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PulseMicro wrote:
We are aware that some users are experiencing crashes and are working to fix the issue with the next maintenance release. At this time, we do not have a date set for the next update. Any additional information that could be provided about the cause of the crashes and/or what actions occurred before the crash would be very helpful. Thank you for your patience as we resolve this matter.
Hi,
I'm having this problem too.
1- When creating programmed stitches.
2-Fractal filling when creating.
3-When you want to trade start and end points.
Thanks
Attachments:
 my computer.jpg
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keith@wsemerson.com Posts: 21
7/26/2019
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I believe you have a user objects leak occurring constantly that progressively slows down the software, and when it hits 10,000 user objects, it crashes. Sometimes it will crash before the 10,000 limit, but the count is always very high. I believe this affects the speed of the software as it gets higher... This has nothing to do with any particular files that have been, or are being created.
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Francesco Posts: 3
1/23/2020
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PulseMicro wrote:
We are aware that some users are experiencing crashes and are working to fix the issue with the next maintenance release. At this time, we do not have a date set for the next update. Any additional information that could be provided about the cause of the crashes and/or what actions occurred before the crash would be very helpful. Thank you for your patience as we resolve this matter.
I also have the same problem, DG16 crashes randomly sometimes simply opening the menu, other times moving the text or resizing a section, and, also saving my work every minute, however, I lost the changes and had to redo everything.
I use Windows 10 1903 on PC i7 12GB of RAM with DG16 v 16.0.0.7035 Creator.
Thanks
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02/20/2020 update
DG16.exe and DesignSpooler.exe continue to crash systematically, I have already formatted Windows 10 several times but the problem persists, therefore, I analyzed the crashes and I noticed that the error always occurs on the ucrtbase.dll library. I attach the Windows error report of the application:
Wrong Bucket 1931543441310587019, type 5
Event name: BEX64
Answer: Not available
CAB ID: 0
Signature problem:
P1: DG.exe
P2: 16.0.0.7035
P3: 5cdecec4
P4: ucrtbase.dll
P5: 10.0.18362.387
P6: 4361b720
P7: 000000000006db8e
P8: c0000409
P9: 0000000000000007
P10:
Analysis symbol:
New search for solutions: 0
Report ID: c9d069e9-1e87-414a-818d-1d2e34a0ae45
Report Status: 268435456
Bucket with hash: 1cfa99ab0f1b35ebbace3886af8d988b
GUID CAB: 0
edited by Francesco on 2/20/2020
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jcdgolf821 Posts: 1
1/27/2020
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This software is very powerful, and can do lots of wonderful things. However I have definitely got into the habit of pressing save after EVERY SINGLE thing I do. It crashes all the time, has to be one of the most unstable piece of software I have ever used. Hopefully the next update can resolve this, it is very frustrating and not very good from a $10,000 software.
I use a gaming laptop that should have zero issues running this software.
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borgmansborduren.nl Posts: 2
7/27/2020
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I am using maestro version 16.1.2.7290, with this last update it doesn't shut down as often as it did before.
What does happen more often is, while designing, some functions stop working, but I still have the opportunity to save the file Im working in.
When that happens I can save the file, shut down DG16, re-start it and work on in the file I've closed without losing anything.
Maybe it's an idea to launch a Mac version, I would appreciate that
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jeff@morethantees.com Posts: 5
8/17/2020
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This probloem has been going on for over a year!!
I'VE POSTED ABOUT THIS ISSUE SEVERAL TIMES !!!
Its is always the same reply from Pulse with no solution!!
There is no specific thing causing the shut down it just crashes constantly!!
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Tajima Software Administrator Posts: 563
7/24/2019
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We are aware that some users are experiencing crashes and are working to fix the issue with the next maintenance release. At this time, we do not have a date set for the next update. Any additional information that could be provided about the cause of the crashes and/or what actions occurred before the crash would be very helpful. Thank you for your patience as we resolve this matter.
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MCXEmbroidery Posts: 4
7/3/2019
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For example, in the last several weeks my program has shut down due to "resetting the kerning" and "unlocking a segment". I have lost progress a number of times because of this. Designs have been both text only, and image heavy, as well as anywhere between 3000 stitches and 100,000 stitches. It shuts down if I have one tab open or multiple tabs. There is never an error message, and only asks to resume the progress about 50% of the time.
Please address this issue.
Windows 10, Pulse DG 16, 64 bit operating system
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