Tajima Software

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3/11/2021 Topic: Video - Basic Digitizing in Tajima DG16 by Pulse Tajima Software Administrator	Learn the basics of digitizing: Roland walks through the entire digitizing process within Tajima DG16 by Pulse using a simple logo to help you get into a digitizing mindset. Get familiar with the Pen tool and learn how to cut apart shapes and letters to make professional quality designs!
3/16/2021 Topic: Windows Update Causing Issue with Print 3-D Tajima Software Administrator	Update: The latest Windows update (KB5001649) resolves the issue affecting the Print 3-D setting. For most users, this will download automatically through your Windows Update program. If it does not download automatically, please follow these instructions to manually update your Windows OS: 1. Click on the Windows Start button. 2. Begin to type "Update." 3. Select "Check for Updates" from the menu when it appears. 4. If updates are already pending, click "Install Now" to begin. If there are no pending updates, click "Check Now" to start a search. 5. Select any of the available updates that you wish to install. Ensure that KB5001649 is selected. Click "Install Now." 6. After installation is complete, restart your computer. Original Post: It has come to our attention that a recent Windows 10 update (KB5000802) causes an issue when using the "Print 3-D" setting within Tajima DG by Pulse. If this setting is enabled and the KB5000802 update is installed, it will print black squares over top of the design at this time. If the Print 3-D option is disabled, there are no issues with the printout. This appears to be a Windows issue, but we are investigating further to see if there is a solution from our side. To fix this issue, you may uninstall the KB5000802 update shown below: To uninstall Windows updates, open your Start menu and follow this path: Settings > Update & Security > View Update History > Uninstall Updates After uninstalling the update, we recommend rebooting Windows before opening Tajima DG by Pulse again. edited by PulseMicro on 3/24/2021
3/22/2021 Topic: Windows Update Causing Issue with Print 3-D Tajima Software Administrator	Thank you for following up pford1854, We are reviewing the latest Microsoft update to confirm that it does solve the issue with the Print 3-D feature for all versions of Tajima DG by Pulse. As you mention, it seems promising since it has fixed the issue for some users already. We will post an update shortly about this since it appears that this Windows update may not download automatically for all users.
3/24/2021 Topic: Windows Update Causing Issue with Print 3-D Tajima Software Administrator	We have confirmed that the new Windows Update (KB5001649) will resolve the issue affecting Print 3-D now.
3/26/2021 Topic: spec sheet for font Tajima Software Administrator	Hello alwaysworkin, Here is the info for the Penelope font: Penelope MinHeight: 0.31in / 8mm MaxHeight: 1.57in / 40mm If you want to find out this information for other fonts, there are two ways to do so: 1. In DG, click on the Help tab and then select Fonts. This will show detailed information about each of the fonts you have installed. 2. Search for the font on the pulsemicro.com fonts webpage. This may be useful if you want some basic information about a font you don't currently have. https://www.pulsemicro.com/dg-fonts
3/26/2021 Topic: Styles Settings Tajima Software Administrator	Hello Keith, Would you be able to post the steps you are taking before this crash occurs? Do you have a specific design open each time it has crashed? Or does it happen with any design / no design? Any additional information you can provide could help us reproduce the error and fix the issue. In the meantime, making sure you have the latest Windows 10 updates may help. Alternatively, if you are using a Windows 8.1 machine, we recommend uninstalling the updates from March this year as the issue may still be a problem on that OS.
3/29/2021 Topic: missing toolbars Tajima Software Administrator	Hello Lynn46, Generally, the easiest way to get missing menu options back is to reset your workspace.
3/31/2021 Topic: New Fonts Tajima Software Administrator	Thanks for bringing this to our attention Sunbird. We have confirmed the issue and will work on a fix for future DG versions.
4/13/2021 Topic: DrawFusion DG16 Tajima Software Administrator	Hello ondraholicky, We would suggest trying to uninstall and reinstall Corel to reset the connection between programs again. If that does not work, please contact your local Pulse distributor for further assistance.
4/14/2021 Topic: missing toolbars Tajima Software Administrator	Binky Guy wrote: Hello, I restored the workspace as illustrated here but it didn't change anything. I only have a fraction of the digitizing tools that you have displayed here. Isilay has a higher version of Tajima DG16 by Pulse - Likely Maestro, so more tools will be available. Resetting to default will bring back all of the default tools available within your level of DG.
5/14/2021 Topic: Printing design in 3D Tajima Software Administrator	Hello, We recommend that you first ensure you have the latest version of Windows available for your PC, as this issue is commonly related to a service pack that came out in March 2021. We'd also suggest updating to the latest maintenance release version of Tajima DG by Pulse as well. If this does not solve the issue, please let us know.
6/4/2021 Topic: Corel Draw Fusion Tool Tajima Software Administrator	Hello CrossEyedCat, Could you please tell us which version of DG you are using? Is it DG16, DG15, or an earlier version? At this time, DG16 only works with Corel 2020, so it may be a compatibility issue if you have an older or newer version. If this is a DG issue rather than Embroidery i2, we will move this thread to the appropriate DG section after your reply.
6/8/2021 Topic: Corel Draw Fusion Tool Tajima Software Administrator	gail.reilly wrote: I have Tajima Pulse 14 Maestro and Coral Draw 12 and for some reason or other Coral Draw 12 is not coming in right. I can not see them side by side either. I can not auto digitize either. Please tell me what I could be doing wrong Hello gail.reilly, Tajima DG/ML14 by Pulse is an older system that supports CorelDRAW X3, X4, X5 and X6. If you have a newer version of CorelDRAW, it will not interact correctly with DG/ML14 unfortunately.
6/22/2021 Topic: Free Viewing Programs? Tajima Software Administrator	Hello JesseElliott, If they just want to view a design here and there, they could use our Ambassador software: https://ambassador.pulsemicro.com/ Registration is required, but there is no cost/subscription. This is a free tool we offer that is typically used for viewing, adjusting file sizes and previewing different thread colours within a design.
7/20/2021 Topic: Browser error Tajima Software Administrator	Our development team has confirmed that this page uses Internet Explorer in the background so that's the reason for the error. We have plans to change this and we are working on a solution.
7/26/2021 Topic: Please select laser bridge and machine (DG 15) Tajima Software Administrator	Hi ABdul, You can get of this prompt by setting a default machine: Go to Tools\Configuration\Laser Bridges In the Laser Bridge Configuration dialog, select a machine and click Make Default. If you haven’t imported any laser machines, nothing will appear in that dialog. We are working on a way to get rid of the prompt without importing a laser machine.
8/11/2021 Topic: DG16 Maintenance Release 7309 Is Now Available! Tajima Software Administrator	A new maintenance release is now available for Tajima DG16 by Pulse! Download it today from the PulseCloud download page: https://cloud.pulsemicro.com/Download Maintenance Release Highlights: Barcode from Folder Option to Preserve PXF Files. Integration of i-TM (Intelligent Thread Management) Settings. Read Start/End and RPM Messages from TCF Files. Show Arbitrary Block Settings Dialog from Stitch List. Stitch Generation Problem with Combined Satin Paths. Saving PXF to TCF Changes Color Sequence. Align to Segment for Text. Updated Font Help. Scale Alignment Values when Scaling Design. Various Stability Improvements. Many more changes have been made as well, which you can see by clicking the Detailed Change List on PulseCloud or downloading the attachment here. edited by PulseMicro on 8/24/2021
8/12/2021 Topic: Please select laser bridge and machine (DG 15) Tajima Software Administrator	In DG15 you can go to: Tools > Configuration > Laser Bridges > Import
8/16/2021 Topic: Inside trims on fonts not working correctly Tajima Software Administrator	Hi Chris, Please try modifying the Segment Settings for “Connection inside characters”. edited by PulseMicro on 8/16/2021
8/18/2021 Topic: Inside trims on fonts not working correctly Tajima Software Administrator	Hi Chris, I can see the problem with the settings in your screen grab. I solved the problem by setting the “Trim Type” to “Always Trim” under the “Connection between characters” section.

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