Get assistance from your peers with any PulseCloud issues you may be experiencing
Script Errors for PulseCloud on New Computer
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CrazyFrog Posts: 3
4/17/2023
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Hello,
We just installed a new computer with DG16.5 and for some reason now when we try to either open from PulseCloud ro Share to PulseCloud we are getting script errors.
We are getting the errors on DG16 and DG15 on the same computer, however the other computers seem to be working fine.
The computer is running Windows 11 Pro.
From what I have read on the forums here and other places, this is to do with Internet Explorer no longer bing supported, however there is no Internet Explorer installed on the computer anyway.
We have already tried the setting the default browser to either Edge or Chrome and neither fixed the issue.
Any insite as to why this issue would be happening would be greatly appreicated.
Thanks
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Tajima Software Administrator Posts: 488
4/18/2023
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Hello,
We are currently testing a new build of DG16 that fixes the scripts issue you mentioned.
If the issue is urgent, let us know and we can get you in touch with support for a quicker solution.
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MyTFresh Posts: 3
2/8/2024
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same problem, any fix yet?
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Tajima Software Administrator Posts: 488
2/9/2024
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The latest DG16 official available for download has a fix for this problem.
Unfortunately the same fix can’t be applied to DG15.
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MyTFresh Posts: 3
2/9/2024
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Okay thanks, We have DG16 but the problem still exists. Any way to update it?
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Tajima Software Administrator Posts: 488
2/13/2024
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Yes, you can download the latest version here:
https://cloud.pulsemicro.com/Download
If the problem persists we can get you in touch with support.
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TheFinishingTouch Posts: 14
2/16/2024
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We have DG16 and the latest download has not corrected the scripts issue. PulseCloud continues to try to open in Internet Explorer rather than Edge or Chrome. I have found that if I right click on the link for a PulseCloud article and select "open in a new window" I avoid the scripts error messages. Certainly not a "fix", but a work-around.
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Tajima Software Administrator Posts: 488
2/22/2024
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@TheFinishingTouch we will reach out via private message and get a support ticket started for your report.
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